Use the Maintenance periods to reduce alert noise by marking and silencing the alerts triggered by the system.
Alerts that match the defined filter criteria and are generated during the maintenance period are referred to as Maintenance alerts. Alerts generated after the maintenance period are referred to as Monitoring alerts. Maintenance period is one-time or recurring.
The maintenance plan directs which alerts need to be silenced during the scheduled maintenance period. An alert that meets specific conditions and occurs within the maintenance period will be marked for maintenance.
Users are notified by email once the maintenance period is created.
To get notifications of Maintenance alerts, select the Escalate maintenance alerts when window ends checkbox while creating a maintenance period. The escalate maintenance alerts option is enabled by default.
- You can deselect the escalate maintenance alerts option, if needed.
- You can suspend an active scheduled maintenance window.
- You can schedule a suspend date for an active scheduled maintenance.
Prerequisite
You must have Device Manage permission to create maintenance periods on a resource.
To get alert notifications, you must configure alert notifications in the My Profile section.
Create a scheduled maintenance window
Log in to OpsRamp.
Go to Infrastructure > Scheduled Maintenance from the top menu.
Click +Create from the Maintenance page. A popup dialog box is displayed.
Click Proceed.
From Create New Maintenance Period, enter the Name, Description, and select the Time Zone in which the maintenance window should run.
To correlate all the open alerts when maintenance window ends, select the Correlate all open alerts when window ends checkbox.
To escalate maintenance alerts generated during the maintenance period, ensure that the toggle button for Escalate maintenance alerts when window ends is enabled. The alerts are escalated according to the alert conditions configured on the Alert Escalation Policy.
Select one of the following schedule types:
One-Time: A One-time maintenance window is for a specific date and time.
- Schedule Details: Select the start and end duration for the maintenance.
- Schedule Details: Select the start and end duration for the maintenance.
Recurring: A Recurring maintenance window is for a repetitive duration.
Schedule Time: Select the start and end time for the maintenance.
Recurrence Pattern: Select the recurrence pattern for the maintenance window to run on Daily, Weekly or Monthly basis.
Daily: Select Daily recurrence to run the maintenance window every weekday(Monday to Friday) or every x number of days starting from the date you choose in the Range of Recurrence section.
Weekly: Select Weekly recurrence to run the maintenance window on the weekdays (Select days from Sunday to Saturday). For example, Monday to Friday from the date you choose in the Range of Recurrence section.
Monthly: Select Monthly recurrence to run maintenance window on a monthly schedule.
- Select the Day recurrence to run the maintenance window on specific days of every month. For example, on the 4th day of every month.
- Select the Weekday recurrence to run the maintenance window on specific weekdays of a month. For example, on the First Monday of every month.
Range of Recurrence: Select the start and end duration for the maintenance window. If the maintenance window should be in a perpetual mode, in the End By section, select Never.
If you want specific alerts to be triggered as maintenance alerts, configure the Alert Conditions.
Alerts that do not match with the alert conditions are triggered as monitoring alerts.
To configure:
Click the toggle button of Enable Alert Conditions to enable scheduled maintenance alerts for the resource.
Do the following steps to define the filter criteria:
- Select matching criteria to match Any or All of the rules.
- Filter for the Alerts using the Property, Operator, Value and click Save.
- Click Add Criteria if you want to add more filter criteria.
Click Save. The new maintenance period is created.