| Supported Versions |
|---|
| REST API: REST API V1 and V2 |
| Poly Trio 8800 |
Introduction
Polycom Trio is a modern conference room smartphone. Integrating our legendary voice quality, with powerful video and content performance, Polycom Trio can easily transform conference rooms of all sizes into collaborative, hassle-free team environments. Polycom-Trio helps you:
- Discover and monitor your Polycom devices.
- Check device availability and reliability.
Pre-requisites
The OpsRamp Gateway must be installed.
Configure and install the integration
- Go to Setup > Integrations and Apps.
- Click + ADD on the INSTALLED APP page. The ADD APP page displays all the available applications along with the newly created application with the version.
Notes:- If there are already installed applications, it will redirect to the INSTALLED APPS page, where all the installed applications are displayed.
- If there are no installed applications, it will navigate to the ADD APP page.
- You can even search for the application using the search option available. Also you can use the All Categories option to search.
- Click ADD in the Poly Trio application.
- In the Configurations page, click + ADD. The Add Configuration page appears.
- Enter the below mentioned BASIC INFORMATION:
| Functionality | Description |
|---|---|
| Name | Enter the name for the configuration. |
| Host Name / IP Address | Provide the Host Name / IP Address. |
| Resource Instance Name | Enter the resource instance name |
| Port | Port Note: By default 443 is added. |
| Credentials | Select the credentials from the drop-down list. Note: Click + Add to create a credential. |
Notes:
- By default the isSecure checkbox is selected.
- Select App Failure Notifications; if turned on, you will be notified in case of an application failure that is, Connectivity Exception, Authentication Exception.
In the RESOURCE TYPE section, select:
- ALL: All the existing and future resources will be discovered.
- SELECT: You can select one or multiple resources to be discovered.
In the DISCOVERY SCHEDULE section, select Recurrence Pattern to add one of the following patterns:
- Minutes
- Hourly
- Daily
- Weekly
- Monthly
Click ADD.
Now the configuration is saved and displayed on the configurations page after you save it.
Note: From the same page, you may Edit and Remove the created configuration.Click NEXT
In the Installation page, select an existing registered gateway profile, and click FINISH.
The application is now installed and displayed on the Installed Integration page. Use the search field to find the installed application.
Modify the Configuration
See Modify an Installed Integration or Application article.
Note: Select the Poly Trio application.
View the Polycom-Trio details
The Polycom Trio integration is displayed in the Infrastructure > Resources > Network Devices > VoIP. You can navigate to the Attributes tab to view the discovery details, and Metrics tab to view the metric details for Polycom-Trio.
Supported metrics
| Metric Name | Metric Display Name | Unit | Description |
|---|---|---|---|
| polycom_trio_Current_CPU_Usage | Polycom Trio Current CPU Utilization | percent | The actual CPU Utilization at a specific point in time. |
| polycom_trio_Average_CPU_Usage | Polycom Trio Average CPU Utilization | percent | Provides device average CPU usage. |
| polycom_trio_Used_Memory | Polycom Trio Memory Used in Mbytes | megabytes | Provides the amount of memory used. |
| polycom_trio_Free_Memory | Polycom Trio Free Memory in Mbytes | megabytes | Provides device-free memory details. |
| polycom_trio_Memory_Utilization | Polycom Trio Memory Utilization | percent | Provides device memory usage details. |
| polycom_trio_Packets_Lost | Polycom Trio Call Data Packets Lost | count | Provides packets lost information while transmission |
| polycom_trio_Jitter | Polycom Trio Jitter Delay Time | milliseconds | Variation in the time delay between the signal transmission and its receipt over a network connection. |
| polycom_trio_Max_Jitter | Polycom Trio Max Jitter Delay Time | milliseconds | Maximum variation in the time delay between the signal transmission and its receipt over a network connection. |
| polycom_trio_Latency | Polycom Trio Call Latency | milliseconds | The time taken for the data to get to the destination across the network. |
| polycom_trio_RxMOSCQ | Polycom Trio Remote Conversational MOS Score | count | The ranking or score of the quality of voice and video sessions geted from remote conversational quality tests. |
| polycom_trio_TxMOSCQ | Polycom Trio Local Conversational MOS Score | count | The ranking or score of the quality of voice and video sessions geted from local conversational quality tests. |
| polycom_trio_RxMOSLQ | Polycom Trio Remote Listening MOS Score | count | The ranking or score of the quality of voice and video sessions geted from remote listening quality tests. |
| polycom_trio_TxMOSLQ | Polycom Trio Local Listening MOS Score | count | The ranking or score of the quality of voice and video sessions geted from local listening quality tests. |
| polycom_trio_Calendar_Connection_Status | Polycom Trio Calendar Connection Status | — | Provides calendar service connection status. |
| polycom_trio_AppState | Polycom Trio AppState | — | Provides polycom device state info. |
Risks, Limitations & Assumptions
- Application can handle Critical/Recovery failure notifications for below two cases when user enables App Failure Notifications in configuration
- Connectivity Exception
- Authentication Exception
- Application will not send any duplicate/repeat failure alert notification until the already existed critical alert is recovered.
- Application cannot control monitoring pause/resume actions based on above alerts.
- Metrics can be used to monitor Poly Trio resources and can generate alerts based on the threshold values.
- No support of showing activity log and applied time.
- No support for the option to get Latest snapshot metric.