| Supported Versions |
|---|
| REST API: Rest API versions v1 & v2 |
| Poly VoIP phone vvx and ccx models |
Introduction
The Polycom VVX business VoIP phone is a modern four-line basic VoIP desk phone that delivers reliable performance and an enterprise grade sound quality.
The Poly CCX Business Media Phone is an entry-level, open-SIP device with a color touch-screen display that is certified for use with Microsoft Teams and Skype.
Prerequisites
The OpsRamp Gateway must be installed.
Configure and install the integration
- Go to Setup > Integrations and Apps.
- Click + ADD on the INSTALLED APP page. The ADD APP page displays all the available applications along with the newly created application with the version.
Notes:- If there are already installed applications, it will redirect to the INSTALLED APPS page, where all the installed applications are displayed.
- If there are no installed applications, it will navigate to the ADD APP page.
- You can even search for the application using the search option available. Also you can use the All Categories option to search.
- Click ADD in the Poly VOIP Phone application.
- In the Configurations page, click + ADD. The Add Configuration page appears.
- Enter the below mentioned BASIC INFORMATION:
| Functionality | Description |
|---|---|
| Name | Enter the name for the configuration. |
| Host Name / IP Address | Host Name/IP address of the target. |
| Resource Instance Name | Enter the resource instance name information. |
| Port | Port Note: By default 443 is added. |
| Credentials | Select the credentials from the drop-down list. Note: Click + Add to create a credential. |
Notes:
- By default the IsSecure checkbox is selected.
- Select App Failure Notifications; if turned on, you will be notified in case of an application failure that is, Connectivity Exception, Authentication Exception.
In the RESOURCE TYPE section, select:
- ALL: All the existing and future resources will be discovered.
- SELECT: You can select one or multiple resources to be discovered.
In the DISCOVERY SCHEDULE section, select Recurrence Pattern to add one of the following patterns:
- Minutes
- Hourly
- Daily
- Weekly
- Monthly
Click ADD.
Now the configuration is saved and displayed on the configurations page after you save it.
Note: From the same page, you may Edit and Remove the created configuration.Click NEXT
In the Installation page, select an existing registered gateway profile, and click FINISH.
The application is now installed and displayed on the Installed Integration page. Use the search field to find the installed application.
Modify the Configuration
See Modify an Installed Integration or Application article.
Note: Select the Poly VOIP Phone application.
View the Poly VoIP phones details
The Poly VoIP phones integration is displayed in the Infrastructure > Resources > Network Devices > VoIP. You can navigate to the Attributes tab to view the discovery details, and Metrics tab to view the metric details for Poly VoIP phones.
Supported metrics
| Metric Name | Display Name | Unit | Description |
|---|---|---|---|
| polycom_vvx_ccx_current_CPU_Utilization | Current CPU Utilization | % | Current CPU utilization of the device. |
| polycom_vvx_ccx_average_CPU_Utilization | Average CPU Utilization | % | Average CPU utilization of the device |
| polycom_vvx_ccx_Free_Memory | Free Memory in Mbytes | MB | Provides device free memory details |
| polycom_vvx_ccx_Memory_Utilization | Memory Utilization | % | Provides device memory usage details |
| polycom_vvx_ccx_Used_Memory | Memory Used in Mbytes | MB | Provides the amount of memory used |
| polycom_vvx_ccx_SIP_Status | SIP Status | Provides line info Registration Status. Possible outcomes are - 0 - Unregistered, 1 - Registered | |
| polycom_vvx_ccx_Packets_Lost | Data Packets Lost | count | Provides packets lost information while transmission |
| polycom_vvx_ccx_TxMOSLQ | Local Conversational MOS Score | count | The ranking/score of the quality of voice and video sessions obtained from local listening quality tests |
| polycom_vvx_ccx_RxMOSLQ | Remote Conversational MOS Score | count | The ranking/score of the quality of voice and video sessions obtained from remote listening quality tests |
| polycom_vvx_ccx_TxMOSCQ | Local Listening MOS Score | count | The ranking/score of the quality of voice and video sessions obtained from local conversational quality tests |
| polycom_vvx_ccx_RxMOSCQ | Remote Listening MOS Score | count | The ranking/score of the quality of voice and video sessions obtained from remote conversational quality tests |
| polycom_vvx_ccx_Latency | Latency | ms | The time it takes for some data to get to its destination across the network |
| polycom_vvx_ccx_Max_Jitter | Max Jitter Time | ms | Maximum Variation in time delay between when a signal is transmitted and when it's received over a network connection |
| polycom_vvx_ccx_Jitter | Jitter Time | ms | Variation in time delay between when a signal is transmitted and when it's received over a network connection |
| polycom_vvx_ccx_AppState | AppState | Provides polycom device state info. Possible outcomes are 0 - Unknown, 1 - AppStateMenu, 2 - AppStateCall |
Risks, Limitations & Assumptions
- Application can handle Critical/Recovery failure notifications for below two cases when user enables App Failure Notifications in configuration:
- Connectivity Exception
- Authentication Exception
- Application will not send any duplicate/repeat failure alert notification until the already existed critical alert is recovered.
- Application cannot control monitoring pause/resume actions based on above alerts
- Metrics can be used to monitor Poly VoIP phone resources and can generate alerts based on the threshold values.
- No support of showing activity log and applied time.
- No support for the option to get Latest snapshot metric.